topic Re: EE preloaded SIM in 4G router suddenly not working in SIM cards & Porting

EE preloaded SIM in 4G router suddenly not working

Rachlh — Fri, 11 Oct 2024 06:28:53 GMT

I bought an unlimited SIM from Amazon last year that lasts until August 25 - no problems at all until this last week. Suddenly cannot send messages from social media apps on my phone, the content on them is not refreshed and suddenly my laptop is blocking me from accessing ‘non-secure’ sites like Reddit. I’ve not changed anything myself, can someone help please?

Re: EE preloaded SIM in 4G router suddenly not working

bristolian — Fri, 11 Oct 2024 07:46:52 GMT

Was this a PAYG SIM or pay-monthly one?

Re: EE preloaded SIM in 4G router suddenly not working

Rachlh — Fri, 11 Oct 2024 10:08:54 GMT

It was a one-off payment SIM from Amazon - something like £220 for 18 months, unlimited data

Re: EE preloaded SIM in 4G router suddenly not working

Rachlh — Wed, 23 Oct 2024 14:15:01 GMT

Any further help would be appreciated, this is not resolved

Re: EE preloaded SIM in 4G router suddenly not working

Katie_B — Wed, 23 Oct 2024 16:06:16 GMT

Hello @Rachlh.

To check the status of the SIM I would recommend giving us a call.

Our guides have account access and can look into this further for you.

Katie