Reactivate physical sim after using eSIM abroad last week

Rodcates — Thu, 10 Oct 2024 13:44:05 GMT

EE contract, installed eSIM whilst in turkey last week. Returned to uk today and unable to reactivate physical sim

Re: Reactivate physical sim after using eSIM abroad last week

Ali_A — Thu, 10 Oct 2024 16:47:12 GMT

Thanks for joining us on Community @Rodcates

It's not possible to reactivate a SIM card once it has been deactivated/replaced.
You'll need to order a new physical SIM card.

You can pop online to order a replacement SIM, or by calling Customer Service on 150. It will be sent in the post.

Alternatively pop into any EE store with photo ID and they'll issue you a replacement SIM immediately with your existing details transferred over.

In the mean time it's best to remove the old deactivated physical SIM from your device to avoid any connection conflicts with the phone.

Ali

topic Re: Reactivate physical sim after using eSIM abroad last week in SIM cards & Porting

Reactivate physical sim after using eSIM abroad last week

Re: Reactivate physical sim after using eSIM abroad last week