topic Re: Switching number in SIM cards & Porting

Switching number

Nicolespence — Thu, 10 Oct 2024 13:00:01 GMT

I received my new phone yesterday and was told my number would be transferred over from my Tesco mobile to ee I entered the pac code etc and still have not had my number switched over I have an eSIM so I don’t know how long this will take I have received 0 texts or emails from ee to confirm anything I can make calls and send texts but can’t receive??

Re: Switching number

Profile closed — Thu, 10 Oct 2024 13:11:35 GMT

Hi @Nicolespence

Welcome to the EE Community

If you call the services team on 150 a EE guide will be able to check the status of your port in request.

Thanks

David

Re: Switching number

bristolian — Thu, 10 Oct 2024 13:36:49 GMT

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Re: Switching number

Nicolespence — Thu, 10 Oct 2024 14:13:23 GMT

I have received a text to say it has been switched over I turned off my phone and on again and it’s still not changed?

Re: Switching number

Profile closed — Thu, 10 Oct 2024 15:11:53 GMT

@Nicolespence text NUMBER to 150 you will get a reply with your active number.