topic Re: Replacement SIM not working in SIM cards & Porting

Replacement SIM not working

mrjtown — Thu, 10 Oct 2024 10:48:10 GMT

Just got a replacement SIM as my previous one was damaged; it says on the packaging that I can just pop it in my phone and it's work straight away.

It's been over 24 hours and I still have no signal - I really don't want to have to call them again - is there no way to activate this only, it seems the only way I can do it online is by them sending me a text... which obviously I'm not going to receive.

TIA.

Re: Replacement SIM not working

Katie_B — Thu, 10 Oct 2024 11:28:12 GMT

Hello @mrjtown.

Thanks for coming here.

The quickest way to get this activated would be by giving us a call.

Our customer care team will be able to activate this for you.

Katie

Re: Replacement SIM not working

Katie_B — Thu, 10 Oct 2024 11:35:16 GMT

Hi @SirKelvin.

Do you have access to another phone?

The team can be contacted by calling 0800 956 6000.

Alternatively, if you live near an EE Store you can pop by with photo ID.

Katie

Re: Replacement SIM not working

mrjtown — Thu, 10 Oct 2024 11:51:00 GMT

Thanks - I used a web chat service earlier in the week that seems to have vanished now.

I'll give them a call when I get a minute. ☺️