topic Re: Broken SIM card in SIM cards & Porting

Broken SIM card

LS68 — Wed, 09 Oct 2024 18:41:27 GMT

Can I order a replacement SIM card online

Re: Broken SIM card

XRaySpeX — Wed, 09 Oct 2024 18:56:26 GMT

Not for a damaged SIM. Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM for £1.50 by phoning CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: Broken SIM card

LS68 — Wed, 09 Oct 2024 20:42:18 GMT

Not very helpful when I don't stay beside EE shop

Re: Broken SIM card

XRaySpeX — Wed, 09 Oct 2024 20:52:34 GMT

@LS68 : But can't you stay besides a phone?

Re: Broken SIM card

Peter_W — Thu, 10 Oct 2024 09:30:13 GMT

Good morning @LS68

Welcome to the EE Community 👋

SIM replacements can often carry a fraud risk, so we have quite a few security measure is place with this process to protect our customers.

It is possible order a replacement online then activate it yourself, but you'll need a connection on your existing SIM to receive a one time PIN before we can activate the new one.

If this isn't possible, the options @XRaySpeX mentioned are going to be your best bet.

You can find all the details you need, including a link on how to find your nearest store, in our help article here.

Peter

Re: Broken SIM card

LS68 — Thu, 10 Oct 2024 09:20:40 GMT

Thanks 👍🏻

Re: Broken SIM card

Peter_W — Thu, 10 Oct 2024 09:30:44 GMT

Cheers @LS68.

Please let us know how you get on 😊

Peter