topic Re: EE is messing my life in SIM cards & Porting

EE is messing my life

ORAS — Tue, 08 Oct 2024 09:13:43 GMT

I ordered a Pay As You Go SIM card From EE on the the 6th if September. SIM card did not arrive until after 7 days(tho EE said it will arrive in 24hrs). I got frustrated of waiting and tried to cancel but EE refused to accept my cancellation tho I’m still within 14 days cooling period. SIM card finally turned up on the 11th or 12th day. I asked fora return envelope, EE refused to send me one and they told me they would not give me a refund.

After all that, I’m forced to use the SIM card as my old network SKY have now cancelled my number since it’s been over 30 days of requesting a PAC. The problem is EE have not ported my old number, that number is lost somewhere. EE and SKY are pushing me to each other.

I am crying and upset because my old number is linked into everything (bank, HMRC, emails etc). I’m unable to access anything because of codes being sent to the number I can’t now access. I’m shocked that a popular company like EE can do this to a potential customers/customers. They told me to wait for another 72 hours that will try & get my old number back.

This is so distressing and frustrated 😩. So disappointed with EE. Coming in this platform, I no ow realised this has been a common problem joining EE

I don’t know what to do. I need my old number back.

Re: EE is messing my life

bristolian — Tue, 08 Oct 2024 10:25:30 GMT

Something about this doesn't add up!

@ORAS wrote:

After all that, I’m forced to use the SIM card as my old network SKY have now cancelled my number since it’s been over 30 days of requesting a PAC.The problem is EE have not ported my old number, that number is lost somewhere.

Merely requesting a PAC doesn't serve disconnection notice, asking for a PAC and not using it has no effect. If Sky have disconnected your number without you requesting it, it is they who have made a mistake and they whom you should take this up with.

EE would only port your number if you give them a PAC, and that's done within one working day - not 30. If you did not give anyone your Sky-PAC, then Sky have no reason to disconnect it.

Re: EE is messing my life

ORAS — Tue, 08 Oct 2024 12:20:40 GMT

Is either you clearly didn’t understand my post or what I said. Anyway, I believe SKY. EE has just reinstated my old number after crying on the phone to them.

If they truly didn’t have it, how did they find it with few hour?

FYI, your number will cancel automatically with your old provider after 30 days of requesting a PAC as they would have expected ur new provider to port it. If I didn’t get a SIM card from EE until almost 14 days after purchasing one, how on earth would they port my number. Maybe it’s automatic, I don’t know.

I believe EE made a mess but, they’ve clean it up now. I’m glad & nothing else matters now.

Re: EE is messing my life

bristolian — Tue, 08 Oct 2024 12:40:08 GMT

@ORAS wrote:

FYI, your number will cancel automatically with your old provider after 30 days of requesting a PAC as they would have expected ur new provider to port it.

This is not true. It is the use of a PAC which serves to cancel a contract within one working day. Merely requesting one does nothing whatsoever.

If you give a new provider your PAC, then any resulting issues are theirs to resolve. If you don't give the PAC to anyone, it simply expires after 30days & your number remains live with the original network.

You may be confused with a standard 30day notice disconnection, but you don't port a number between networks if you cancel it via this method.