topic Re: Phone says Mobile network state Disconnected in SIM cards & Porting

Phone says Mobile network state Disconnected

JYW1 — Sat, 05 Oct 2024 16:50:12 GMT

SIM Status in Settings > About Phone says Mobile network state Disconnected

Lesley_W — Sat, 05 Oct 2024 12:48:04 GMT

Hi @JYW1

Welcome to our community.

Can you tell me a bit more about the problem you are having?

Lesley

byronhowes — Fri, 25 Oct 2024 10:23:19 GMT

Hi there,

My SIM status is disconnected and I've been a loyal EE customer for 5 years.

I've just got my bill up to date and now without warning, I am disconnected.
When will this be connected ? Is there someone I can talk to urgently ?

Please advise as I need to change a few things on my account as I feel I am paying way too much.

Thanks,

Byron

Katie_B — Fri, 25 Oct 2024 13:04:24 GMT

Good afternoon @byronhowes.

Have you recently been on a payment plan for a balance on your account?

Was your latest payment late?

When did you make your last payment?

Speak soon,

Katie