topic Lost phone abroad in SIM cards & Porting

Lost phone abroad

Sambates2 — Tue, 01 Oct 2024 23:06:25 GMT

Hey guys, I’m in Australia and have lost my phone and sim. I am in desperate need of an E sim as it has everything on it for work and I need it to log into my Apple ID. EE aren’t being very helpful or answering the phone. Is there any advice? I have been told I can get an E sim from them but just wondered if you have any tips as the EE app seems to be down. Cheers Sam

Re: Lost phone abroad

XRaySpeX — Wed, 02 Oct 2024 00:33:23 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: Lost phone abroad

bristolian — Wed, 02 Oct 2024 07:38:31 GMT

Realistically, you should now unfortunately expect to be offline until your return to the UK.

A physical SIM will only be posted to your UK address, or be available from an EE retail store.

An electronic SIM will need activating on a roaming network, but that needs roaming coverage in the first place - this is often catch-22.