topic Re: QR code for eSIM in SIM cards & Porting

QR code for eSIM

Tech-pro — Tue, 01 Oct 2024 15:11:08 GMT

I recently had to factory reset my phone and now do not have access to my SIM. How do I get a QR code for my eSIM?

Re: QR code for eSIM

Tech-pro — Tue, 01 Oct 2024 19:50:46 GMT

I should add it on further inspection of the website, I also cannot login to order a replacement eSIM and don’t want to buy a new one. Can I just put my details in somewhere and get a new eSIM?

Re: QR code for eSIM

Michael_D — Wed, 02 Oct 2024 10:01:05 GMT

Hi @Tech-pro

Welcome to the community.

If you don't currently have an active SIM you'd not be able to use your EE app to activate a new eSIM, as it would need to send a security PIN to the phone.

You do have the option of going to an EE store with photo ID (either a passport or driving licence) if you are the account holder, and they can activate a SIM for you, or you can call our customer service guides, and they can send a QR code to you.

Michael