topic Re: Lost sim card in SIM cards & Porting

Lost sim card

taowang — Fri, 14 Jun 2024 10:17:45 GMT

I lost my sim card. How can i get my sim card back？ In next few years, I will not go back to UK.

Re: Lost sim card

Chris_B — Fri, 14 Jun 2024 10:19:57 GMT

@taowang You can request a replacement SIM card but this will be posted to the UK address you have on your account, this sim will need to be activated in the UK and used for a call or text before someone can then post this out to you. EE do not post overseas.

Re: Lost sim card

taowang — Tue, 01 Oct 2024 11:12:42 GMT

I want to request the replacement sim card but now im facing few new issues。

1. my ac show it i now closed。can i find my phone number back？

2.I cant see the final bill.

3.how can i request the sim card online？

Re: Lost sim card

Ali_A — Tue, 01 Oct 2024 13:39:15 GMT

Hi @taowang

For Pay as you go (Pre-Pay) the line goes into hibernation if it's not been used for approximately 6 months. It will then fully cancel after 90 days.
You can find out more on our Pay as you Go hibernation page

As your online account shows it is closed the window to reactivate has now passed- once it is fully cancelled the number will no longer be available to reactivate. There is no final bill for pay as you go.

it's not possible to request a replacement SIM while the account is closed.

Ali

Re: Lost sim card

Noorsandhu — Sun, 02 Mar 2025 08:47:27 GMT

i lost my sim card please give new sim card

my sim card number is **********

[MOD EDIT: removed personal details from the public forum]

Re: Lost sim card

Leanne_T — Sun, 02 Mar 2025 09:08:32 GMT

Morning @Noorsandhu

Thanks for coming to the community.

If you have lost the SIM card, please give our mobile guides a call they will get your existing SIM blocked and send a replacement SIM card by post to your home address.

You can also pop into an EE store with photo ID, and they can replace the SIM for you.

Our Lost or Stolen Mobile Phone help page, has more information on reporting the SIM as lost.

Thanks.

Leanne.