topic Re: Not received text in SIM cards & Porting

Not received text

Jessica541 — Mon, 30 Sep 2024 12:50:41 GMT

I transfer my Lyca number to EE for contact on 25th and I still haven’t receive a text , have turn my phone on and off for 5 times. Still the same thing and I don’t know what’s happening, I have called 150 and didn’t help aswell

Re: Not received text

Chris_B — Mon, 30 Sep 2024 12:53:38 GMT

@Jessica541 When you called customer support did you actually speak to someone? As your number should have migrated within 24h.

Re: Not received text

bristolian — Mon, 30 Sep 2024 14:54:20 GMT

Port-ins are normally completed within one working day of a PAC being submitted - on weekends & bank holidays this will be longer than 24hours.

Re: Not received text

Jessica541 — Mon, 30 Sep 2024 15:33:12 GMT

Yes , everything by word but except the text still not received

Re: Not received text

Alex_H — Mon, 30 Sep 2024 17:58:18 GMT

Hi @Jessica541,

Thanks for visiting the EE Community

In your last reply did you mean everything is working ok, you can call, text and use data etc, you just have not received a text confirming the number transfer has complete? Or is it you cannot receive any texts?

Alex