topic Lost SIM Card in SIM cards & Porting

Lost SIM Card

deenmenem — Fri, 27 Sep 2024 15:15:02 GMT

Dear All,

I am abroad & lost my EE sim card, I tried to call EE from abroad, but there is no point, do you think someone can use my sim card while I am away? And can I get another one once I return to Heathrow Airport?

Re: Lost SIM Card

Leanne_T — Fri, 27 Sep 2024 15:34:39 GMT

Hi @deenmenem

Thanks for coming to the community, I am sorry you have lost your SIM.

Yes, the SIM card could be used and we would always advise to make sure you call us and get the SIM blocked. Please see our Lost or Stolen Mobile Phone? page for full information and contact details.

You can visit an EE Store for a replacement SIM card with photo ID when you're back in UK.

Leanne 🙂

Re: Lost SIM Card

XRaySpeX — Fri, 27 Sep 2024 15:59:31 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.