topic Re: I accidentally deleted my eSIM in SIM cards & Porting

I accidentally deleted my eSIM

Jporter44 — Sat, 23 Mar 2024 11:37:28 GMT

Hi,

I accidently deleted my eSIM, I still have the physical sim but am unable to get it working. I need to recover the sim asap as I am currently abroad and return home tomorrow. Can someone please advise.

Re: I accidentally deleted my eSIM

Leanne_T — Sat, 23 Mar 2024 12:44:16 GMT

Hi @Jporter44

Thanks for coming here.

If you have deleted the eSIM you would need a replacement SIM card for your number.

To do this, you can get in touch with us to order the SIM, or visit an EE Store with photo ID and the team will get this replaced for you.

Leanne.

Re: I accidentally deleted my eSIM

bristolian — Sat, 23 Mar 2024 18:39:25 GMT

There's no guarantee of any replacement SIM activation working outside the UK. Quite often they need to connect to EE's UK network for the roaming activation to complete, something impossible in your situation.

Re: I accidentally deleted my eSIM

Nic_the_Greek — Fri, 27 Sep 2024 13:46:46 GMT

I have also accidentally deleted my eSIM. The sim that came with my phone does not work. Please help.

Re: I accidentally deleted my eSIM

Katie_B — Fri, 27 Sep 2024 14:06:36 GMT

Hi @Nic_the_Greek.

Thanks for coming here.

If you have deleted your eSIM you would need a replacement.

Please give us a call or visit your local EE Store with photo ID to get this arranged.

Katie

Re: I accidentally deleted my eSIM

Krown — Sun, 06 Oct 2024 22:03:58 GMT

please how can I get in touch with you guys

Re: I accidentally deleted my eSIM

Krown — Sun, 06 Oct 2024 22:04:40 GMT

Please hep

Re: I accidentally deleted my eSIM

Katie_B — Mon, 07 Oct 2024 07:01:46 GMT

Hello @Krown.

Welcome to the community.

How can we help?

Katie