topic Re: I’ve inserted a new SIM card but no signal in SIM cards & Porting

I’ve inserted a new SIM card but no signal

Makena — Thu, 26 Sep 2024 21:22:26 GMT

Hello, I inserted a new SIM card that was sent to me by EE my old SIM card is “invalid” or “locked” I tried putting the PUK but it wasn’t unlocking so I put in my new SIM card. The SIM card has no signal so I can’t activate it by sending a code to my number and since I can’t use my number I can’t call EE for help. Any Ideas what might’ve happened?

Re: I’ve inserted a new SIM card but no signal

bristolian — Thu, 26 Sep 2024 22:06:36 GMT

What was the reason for the new SIM? You've alluded to having blocked your old SIM by multiple incorrect PIN, then PUK, attempts?

Does your phone show any on-screen messages when you insert the SIM?

Re: I’ve inserted a new SIM card but no signal

Makena — Thu, 26 Sep 2024 22:10:43 GMT

I was setting up a new phone and accidentally enabled E sim disabling my original SIM card however I couldn’t finish the setup without my number so I couldn’t set up my phone. Then I restarted my phone and the message was sim locked so I put in the correct PUK and Pin and it didn’t unlock even after all my attempts. I removed my original SIM card and now have the new one in my phone but there is no signal and I can’t activate it without a text to my number

Re: I’ve inserted a new SIM card but no signal

Ali_A — Fri, 27 Sep 2024 08:09:59 GMT

Hi @Makena

Welcome to the EE Community

The only option to activate the SIM would be to call Customer Service team from another handset Contact Us | Help & Support | EE

Or you can pop into any EE store with photo ID where they can activate or issue an active SIM for you straight away.

Ali