https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1446958#M49374 <P><SPAN>Recently switched SIM plan from Lebara to EE, the number was ported after 48 hours of activating the EE SIM. I can make calls and text, but cannot work mobile data.</SPAN></P> Thu, 26 Sep 2024 17:24:12 GMT Smit_patel 2024-09-26T17:24:12Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1446958#M49374 <P><SPAN>Recently switched SIM plan from Lebara to EE, the number was ported after 48 hours of activating the EE SIM. I can make calls and text, but cannot work mobile data.</SPAN></P> Thu, 26 Sep 2024 17:24:12 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1446958#M49374 Smit_patel 2024-09-26T17:24:12Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1446965#M49375 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4552157">@Smit_patel</a>&nbsp;</P> <P>Can you download your phone settings here:</P> <P><A href="https://setup-ee.wdsglobal.com/index.html" target="_blank" rel="noopener">https://setup-ee.wdsglobal.com/index.html</A></P> <P>Make sure data is active on your phone as well.&nbsp;</P> <P>Thanks&nbsp;</P> Thu, 26 Sep 2024 17:33:00 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1446965#M49375 Northerner 2024-09-26T17:33:00Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447499#M49410 <P>Still my Internet not working&nbsp;</P> Fri, 27 Sep 2024 14:09:07 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447499#M49410 Smit_patel 2024-09-27T14:09:07Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447569#M49413 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4552157">@Smit_patel</a></SPAN> What type of phone is it you are using?&nbsp;<BR /><BR />Have you checked to make sure you have no VPN or configuration profile in use on the phone?&nbsp;<BR /><BR />Alex</P> Fri, 27 Sep 2024 15:28:08 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447569#M49413 Alex_H 2024-09-27T15:28:08Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447678#M49417 I using Vivo y15 1901, still my Internet not working Fri, 27 Sep 2024 17:45:58 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447678#M49417 Smit_patel 2024-09-27T17:45:58Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447952#M49427 <P>Thanks for getting back to us <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4552157">@Smit_patel</a></SPAN></SPAN>.</P> <P>I recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">getting in touch</A><STRONG> </STRONG>so that one of our guides can look into this further.</P> <P>Debbie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 28 Sep 2024 11:57:07 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1447952#M49427 Debbie_G 2024-09-28T11:57:07Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1448159#M49430 Please as soon as possible Sat, 28 Sep 2024 19:42:32 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1448159#M49430 Smit_patel 2024-09-28T19:42:32Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1450371#M49555 <P>Hello, any update on this matter.</P><P>&nbsp;</P> Wed, 02 Oct 2024 14:57:21 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1450371#M49555 Smit_patel 2024-10-02T14:57:21Z https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1450485#M49559 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4552157">@Smit_patel</a></SPAN> Have you called our technical team on 150 from your EE SIM to help look into your issue as <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4474021">@Debbie_G</a></SPAN> recommended?&nbsp;<BR /><BR />Since you transferred your number to EE have you restarted your phone?&nbsp;<BR /><BR />We are not able to access your account through this forum so if you have tried the steps recommended so far and it is still not working, it would be best to speak to our technical team for further help with your mobile data<BR /><BR />Alex<BR /><BR />&nbsp;</P> Wed, 02 Oct 2024 17:58:55 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/EE-Internet-not-working-in-my-android-phone/m-p/1450485#M49559 Alex_H 2024-10-02T17:58:55Z