topic Re: Sim replacement in SIM cards & Porting

Re: Sim replacement

thomasraja — Mon, 23 Sep 2024 04:56:12 GMT

I need a new sim since i have been blocked for no reason i am in abroad and cant use my phone

Re: Re: Sim replacement

Michael_D — Mon, 23 Sep 2024 07:10:28 GMT

Welcome to the community.

What is happening when you try to use the SIM?

I understand the need to have it working when you are abroad, but with you mention that it has been blocked, it may not need a replacement.

Michael

Re: Re: Sim replacement

Schockwave — Mon, 23 Sep 2024 09:24:40 GMT

@thomasraja , if on monthly contract, did you activate roaming on your account before going abroad? If not, then you will have to contact customer service to enable roaming, which you can do using Skype, see my signature.

On pay as you go it is automatically enabled.

Did you first use the SIM card in the UK? This has to be done otherwise it will not work if on pay as you go , you need to make a chargeable call or text in the UK first.

Re: Re: Sim replacement

thomasraja — Mon, 23 Sep 2024 21:05:22 GMT

I contacted the EE and they told me to order a new sim since i have
been blocked. I have tried and not been able to complete the set up.
I have been in abroad for the last ten days and lost the sim
connection and need a new sim.
kind regards
Nelson

Re: Re: Sim replacement

Schockwave — Mon, 23 Sep 2024 21:04:36 GMT

@thomasraja ,could you please edit your reply and take out your personal details as they are not permitted as per forum rules, thank you.

Jf you are abroad, then you will not be able to activate sim card until you return to the UK. You will have to wait until you return to the UK to even attempt to get as new SIM card.