topic Re: SIM Only upgrade - Start time in the past in SIM cards & Porting

SIM Only upgrade - Start time in the past

timholgate — Sun, 22 Sep 2024 14:43:30 GMT

Hi - my contract ended a year ago and has been in tick over since then. I have just done a sim only upgrade, and the start time is in the past according to the email - it hasn't updated on My EE yet, so I don't really know what to do. When would a plan normally start in this case?

If someone could also advise if I will be receiving a new SIM card, that would be great

Re: SIM Only upgrade - Start time in the past

Chris_S — Mon, 23 Sep 2024 07:08:32 GMT

Hi @timholgate That does sound confusing.

If you've agreed to an upgraded sim only plan, your contract date would start from the day that you take out the deal, or a future date if your current deal hasn't ended yet.

I want to make sure that you get some clarity on your specific situation, so I'd recommend giving the customer service team a call on 150 from your EE phone, then a guide can look into your account.

Chris S

Re: SIM Only upgrade - Start time in the past

bristolian — Mon, 23 Sep 2024 08:29:59 GMT

@timholgate wrote:

If someone could also advise if I will be receiving a new SIM card, that would be great

A change of price-plan is an account change and can be done remotely - it shouldn't necessitate any need to replace a perfectly working SIM.