topic Re: sim c in SIM cards & Porting

sim c

elliedeakin — Sat, 21 Sep 2024 14:59:46 GMT

my dad used to pay for my phone bill however now i do not talk to him so i need to purchase a new sim card but i also want to keep my phone number, how do i do this?

Re: sim c

Michael_D — Sun, 22 Sep 2024 09:26:43 GMT

Hi @elliedeakin

Welcome to the community.

Is the number currently in your dad's name?

Is it current on a contract or pay as you go account with EE?

Michael

Re: sim c

elliedeakin — Sun, 22 Sep 2024 09:53:23 GMT

Hi,
Yes the number is currently in my dads name and it was a contract which ended this month and then he cancelled it so that will be complete on the 29th of this month so i would need to sort it by then if possible?

Sent from my iPhone

Re: sim c

Michael_D — Sun, 22 Sep 2024 10:09:39 GMT

Do you know if he has cancelled it outright or requested a PAC to move the number? @elliedeakin

If it is due to be cancelled on the 29th, he would need to cancel that request, then our customer service guides can either arrange a change of ownership to move the number to your name, or he can request a PAC so you can move the number elsewhere.

It would need to be something that your dad starts either way as we'd not be able to do it with you without his authorisation.

Michael

Re: sim c

elliedeakin — Sun, 22 Sep 2024 10:12:23 GMT

i had a message saying “Hi from EE. Your cancellation has been requested and will complete on 29/09/24” and that is all i know about it.

Sent from Outlook for iOS<>

Re: sim c

Michael_D — Sun, 22 Sep 2024 10:17:54 GMT

@elliedeakin That does sound like it would be a complete cancellation. You would need to speak to your dad if you wanted to stop that and discuss the options.

Michael

Re: sim c

elliedeakin — Sun, 22 Sep 2024 10:19:23 GMT

okay then i assumed that but does that mean unless i speak to him then i wont be able to keep that number? thank you

Sent from Outlook for iOS<>

Re: sim c

Michael_D — Sun, 22 Sep 2024 10:21:17 GMT

@elliedeakin If it is set to disconnect on the 29th, you'd lose the number and service on the SIM on that date.

Michael

Re: sim c

elliedeakin — Sun, 22 Sep 2024 10:23:23 GMT

yeah that’s fine but before then is there no way to do it without talking to him?

Sent from Outlook for iOS<>

Re: sim c

Michael_D — Sun, 22 Sep 2024 10:24:40 GMT

That's right @elliedeakin. If the cancellation was to be stopped it can only be requested by the account holder, so that would be your dad.

Michael

Re: sim c

bristolian — Sun, 22 Sep 2024 14:16:48 GMT

To add, if you want to move an EE line to another network - that is done via a PAC. If you want to remain with EE, but change the legal ownership & account holder, then that's not a PAC but a change of owner.

Re: sim c

elliedeakin — Sun, 22 Sep 2024 14:24:14 GMT

okay then thank you, i would like to stay with EE for now so how do i do a change of ownership?
Sent from my iPhone

Re: sim c

Michael_D — Sun, 22 Sep 2024 15:00:53 GMT

You would need to speak to your dad to do a change of ownership @elliedeakin. As he is the account holder he'd need to request to stop the cancellation notice first of all, then speak to our billing guides to authorise the change to you.

Once he has done that, you'd be able to call up and run through a credit check with our team to transfer the number to your name.

Michael