topic Re: Lost Sim in SIM cards & Porting

Lost Sim

Jh2331 — Fri, 20 Sep 2024 21:33:44 GMT

I’ve lost my pay as you go monthly sim card, I’ve been into the EE shop and they’re saying they won’t replace it because it’s not registered…. How do i do this and is there another way to get a new sim card with the same number?

Re: Lost Sim

XRaySpeX — Sat, 21 Sep 2024 01:44:29 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: Lost Sim

Jh2331 — Sat, 21 Sep 2024 05:38:50 GMT

When i do this they say that it needs to be registered… even though i was using the sim for months and its on my ee account

Re: Lost Sim

Katie_B — Sat, 21 Sep 2024 06:59:25 GMT

Hello @Jh2331.

Have you been able to contact our customer care team?

The team should be able to help register this for you.

Katie

Re: Lost Sim

Jh2331 — Sat, 21 Sep 2024 07:03:38 GMT

Hi, yes i did, the lady was saying i wouldn’t be able to register it because its a pay as you go sim…. But ive not seen this anywhere online. I will call again and try. Thank you!

Re: Lost Sim

Katie_B — Sat, 21 Sep 2024 07:05:38 GMT

If you explain the reason behind registering the team should be able to helo.

Please be sure to keep us updated @Jh2331.

Katie

Re: Lost Sim

Jh2331 — Thu, 26 Sep 2024 12:56:39 GMT

Thank you for your help, i spoke to ee CS again today and they said i was informed wrongly so its all sorted now!😊

Re: Lost Sim

XRaySpeX — Thu, 26 Sep 2024 17:33:57 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.