topic Re: Activating eSIM stuck in SIM cards & Porting

Activating eSIM stuck

Jamescombe — Fri, 20 Sep 2024 17:41:09 GMT

iPhone 16 pro max stuck on activating eSIM screen.

says “you can continue setting up you’re iPhone while your eSIM is activating.”
but there’s the spinning ring at the bottom, and cannot leave that screen. Has been 20+ mins, probably longer.

Anyone else had this and have a solution?

Re: Activating eSIM stuck

thatley1971 — Fri, 20 Sep 2024 18:13:33 GMT

I’m currently having this exact same issue. Not tried anything yet and it’s been running about 15 minutes plus. Wifes iphone 16 migrated first time no issues.

Hoping someone has a solution fast.

Re: Activating eSIM stuck

Schockwave — Fri, 20 Sep 2024 18:16:58 GMT

Hello @Jamescombe and @thatley1971 ,

Welcome to the community,

I would suggest you ring customer service to get this sorted, see ways of contacting them in my signature.

Re: Activating eSIM stuck

Jamescombe — Fri, 20 Sep 2024 18:20:10 GMT

Thank you.
I am currently on hold to them on my partners phone so will update if I get a solution.

Re: Activating eSIM stuck

Jamescombe — Fri, 20 Sep 2024 18:21:02 GMT

Mine has been close to an hour now, I am on hold to EE so I will let you know if o find a fix.

Re: Activating eSIM stuck

Schockwave — Fri, 20 Sep 2024 18:21:53 GMT

@Jamescombe , thank you for that, but if you have to wait a long time, I would suggest cancelling the call and trying again later or at another time during the day.

Re: Activating eSIM stuck

Tianou — Fri, 20 Sep 2024 18:35:10 GMT

Same problem here, you find a solution to this yet?

Re: Activating eSIM stuck

thatley1971 — Fri, 20 Sep 2024 18:39:13 GMT

I pressed the x top right of old phone then restarted the iphone 16, looks like you can start the process again, but it says on old phone in mobile data that esim is transferred to new phone. I’ll post back if any more issues.

Re: Activating eSIM stuck

ipup — Fri, 20 Sep 2024 18:52:57 GMT

Same, eSim iPhone transfer failed, network now gone from old phone and nothing on the new one. Tried downloading eSim again from website and app but both fail saying code no longer valid. I have no phone or wifi calling now and been on hold for online chat for 2 hours 😞

Seeing many posts with the same issue on X, any statement being made?

Re: Activating eSIM stuck

Schockwave — Fri, 20 Sep 2024 18:55:16 GMT

@ipup , this is not customer service, so not sure whether there will be any statement made here, unless one of the Mods will do so.

Re: Activating eSIM stuck

Jamescombe — Fri, 20 Sep 2024 18:56:28 GMT

After 45 mins on hold i got through to someone, he said he would contact Apple and then got put on hold again, after a few minutes the call ended it self.

I was on a chat with EE at the same time however, and they now have said i need a new SIM card. So a trip to the EE store tomorrow it is I guess.

Re: Activating eSIM stuck

thatley1971 — Fri, 20 Sep 2024 19:05:06 GMT

I was actually lucky, as my solution worked and the e-sim had transferred to new phone. it’s now copying data and is receiving calls and texts.

Looks like this is going to be a big issue, but I think I dodged a bullet!

Hope all yours get resolved soon.

Re: Activating eSIM stuck

Jamescombe — Fri, 20 Sep 2024 19:32:52 GMT

Fixed!!
I held down the lock button and volume down, and shut down the phone. I then turned it back on and it started the process again and it just worked this time.

Re: Activating eSIM stuck

thatley1971 — Fri, 20 Sep 2024 19:56:43 GMT

Great news! Strange issue, but glad you got it sorted.

Re: Activating eSIM stuck

Leonel2 — Wed, 10 Dec 2025 14:51:05 GMT

I changed my device

Re: Activating eSIM stuck

Katie_B — Wed, 10 Dec 2025 15:06:05 GMT

Hello @Leonel2.

Welcome to the community.

Please can you provide more information on what you are experiencing when transferring your eSIM to your new device.

Do you get an error message? if yes, please attach a screenshot.

Information on transferring your eSIM to a new device can be found by visiting this page.

Speak soon,

Katie

Re: Activating eSIM stuck

Leonel2 — Wed, 10 Dec 2025 15:19:07 GMT

I can't receive a code from whatever I sing into Whatsapp telegram and all that I don't know why no confrontation code is receive

Re: Activating eSIM stuck

Leonel2 — Wed, 10 Dec 2025 15:28:41 GMT

************

Can't get a code for this number no matter where I registered it to no code gets in as SMS

Mod edit: please don't post personal information on the community].

Re: Activating eSIM stuck

Katie_B — Wed, 10 Dec 2025 17:46:08 GMT

Thanks for getting back to me @Leonel2.

Just to confirm are you trying to receive the PIN to transfer eSIM?

Katie