topic Re: New eSIM contract in SIM cards & Porting

New eSIM contract

switch2mshell — Tue, 09 Apr 2024 10:05:35 GMT

Hello, so I signed up for a new contract and selected esim. I got an email saying I don't need anything else and to signup (see image) for the my ee app to download the sim. However there isn't an active plan on there and I can't link my new mobile number because it has to send a code. Any help would be appreciated

Re: New eSIM contract

Leanne_T — Tue, 09 Apr 2024 12:46:37 GMT

Hi @switch2mshell

Thanks for coming here.

If you are unable to set up the EE account to download the eSIM, please call us on 07953 966 150 and the team will get this looked into and help you get set up 🙂

Leanne.

Re: New eSIM contract

Wiktoraz — Thu, 11 Apr 2024 01:15:57 GMT

Same happened to me. The only option was to go to a store and get physical sim. Not sure why EE is advertising esims for new customers.

Re: New eSIM contract

Allecha — Sat, 14 Sep 2024 10:01:34 GMT

I m agree I would like a new number and a mobile please

Re: New eSIM contract

Peter_W — Sat, 14 Sep 2024 10:16:33 GMT

Hey there @Allecha

Welcome to the EE Community 😊

Do you have any contracts or SIMs with us at the moment, or are you looking to join as a brand new customer?

Peter