topic Re: Moved Number to EE, no service or data in SIM cards & Porting

Moved Number to EE, no service or data

SourCreamNChive — Thu, 29 Sep 2022 09:58:08 GMT

So I've just moved from 3 to EE and I've tried to transfer my number using the PAC code form and I had received a text saying that is all done however my phone is still showing the wrong number linked to my SIM card, and I have not been able to use data on this sim either. Not sure why, any help would be appreciated!

Re: Moved Number to EE, no service or data

Jon_K — Thu, 29 Sep 2022 11:31:17 GMT

Hi @SourCreamNChive.

Welcome to the community.

What phone are you using?

Have you restarted your phone since this message?

Jon

Re: Moved Number to EE, no service or data

Chris_B — Thu, 29 Sep 2022 15:03:22 GMT

@SourCreamNChive What phone is it ? If it’s an android device have you changed the APN settings to EE APN setting?
You might like to read THIS

if it’s an iPhone you probably need to delete any network profiles on the device and then restart the device.

if you can say what device is it you can be told how to correct the number on the device so it shows correctly.

Re: Moved Number to EE, no service or data

Rimshashivin — Sat, 20 May 2023 11:29:59 GMT

iPhone 11 Pro max

Re: Moved Number to EE, no service or data

Leanne_T — Sat, 20 May 2023 11:59:08 GMT

Hi @Rimshashivin

When did you transfer the number?

Can you make and receive calls?

Leanne.

Re: Moved Number to EE, no service or data

RTTT — Thu, 12 Sep 2024 06:58:17 GMT

Haing the same problem and again its moving from Three to EE. 48 hours after PORT I can make calls, I can send and receive text, but all incoming calls are being diverted to Three voicemail

Re: Moved Number to EE, no service or data

Katie_B — Thu, 12 Sep 2024 07:19:50 GMT

Hi @RTTT.

Thanks for coming here.

What phone are you using?

Has your number update within the phone settings?

Speak soon,

Katie