topic Problem when porting. in SIM cards & Porting

Problem when porting.

nixus93 — Tue, 10 Sep 2024 23:04:02 GMT

I have a Lebara sim and planning to use this number to my newly arrived EE Sim. But when I try to port it shows this. I used the correct pac code. Hope you can help me.

Re: Problem when porting.

Rach_H — Wed, 11 Sep 2024 09:30:59 GMT

Hi @nixus93,

We wnt to make moving your number to EE as straightforward as possible, so I can understand how frustrating this must be for you.

When did you request your PAC?

Rach

Re: Problem when porting.

nixus93 — Wed, 11 Sep 2024 09:42:41 GMT

I requested it at 5th of September. So it's valid until 4th of October. But when I port via the website it says "Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC."

I used the correct pac code. I don't know why it says that.

Re: Problem when porting.

Rach_H — Wed, 11 Sep 2024 10:38:42 GMT

This does seem odd @nixus93, as we would expect this to work without any issue.

I'd recommend giving our team a call, and they can see if they can get this sorted for you.

Rach

Re: Problem when porting.

nixus93 — Wed, 11 Sep 2024 12:14:47 GMT

I tried earlier via SMS and it worked. It says "Thanks, the port in is all set up and will take place by 6pm on 12-09-2024"

I'll just wait until tomorrow if it really worked. If not then I'll call your customer support. Thank you.