topic Re: How do i convert a physical sim to an esim in SIM cards & Porting

How do i convert a physical sim to an esim

Kam457 — Fri, 06 Sep 2024 16:07:54 GMT

Re: How do i convert a physical sim to an esim

Ali_A — Sat, 07 Sep 2024 14:08:19 GMT

Hi @Kam457

Welcome to the EE Community

You can swap to an eSIM through the EE app. Just click Manage > Settings > Replace My SIM.

Alternatively you can scan a QR code to install the eSIM through your MyEE Online Account

Your existing physical SIM still needs to be active for either of these options to work.

If you have lost your SIM or it's no longer working, you'll need to call customer service on 150 or pop into any EE store with photo ID for a replacement SIM or eSIM

You can find out more at Set up and use eSIM

Ali

Re: How do i convert a physical sim to an esim

Kam457 — Sat, 07 Sep 2024 14:58:24 GMT

There is only an option to order a replacement physical sim

Re: How do i convert a physical sim to an esim

Ali_A — Sun, 08 Sep 2024 10:01:29 GMT

@Kam457
Are you checking on the EE app or through the website?

Ali

Re: How do i convert a physical sim to an esim

chistery — Sun, 08 Sep 2024 10:25:50 GMT

Are you on a pay monthly contract? eSIM is not available on PAYG.

Re: How do i convert a physical sim to an esim

Kam457 — Sun, 08 Sep 2024 14:12:55 GMT

Payg

Re: How do i convert a physical sim to an esim

Kam457 — Sun, 08 Sep 2024 14:13:14 GMT

I've checked both

Re: How do i convert a physical sim to an esim

chistery — Sun, 08 Sep 2024 14:14:25 GMT

That'll be why then. EE do not currently support eSIM for PAYG.

Re: How do i convert a physical sim to an esim

Kam457 — Sun, 08 Sep 2024 14:15:47 GMT

Seriously