topic Re: iPad Air M2 mobile data issue in SIM cards & Porting

iPad Air M2 mobile data issue

Robinsonboy1 — Wed, 04 Sep 2024 11:23:01 GMT

i have just purchased 2 iPad Air M2. I’ve been sent physical sims but the device is eSIM only. EE have sent replacement eSIM however to activate they are still sending a pin to the number which doesn’t have service. What can I do??

Re: iPad Air M2 mobile data issue

Peter_W — Wed, 04 Sep 2024 16:31:49 GMT

Good afternoon @Robinsonboy1

Thanks for reaching out to us about this.

Did you speak with a member of our team to request the replacement eSIM pack?

Normally they have the option to send this to your account address pre-registered, so you can then just scan the download code and be good to go from there.

Alternatively, you can visit your nearest retail store and request a free replacement too 😊

Peter

Re: iPad Air M2 mobile data issue

Robinsonboy1 — Wed, 04 Sep 2024 16:42:54 GMT

Hi

Thanks for your response. Yes, spoke to a guide Saturday and eSIM received yesterday via post. I can scanned it, it shows active plan in mobile data but no service still.

Sent from my iPhone

Re: iPad Air M2 mobile data issue

Peter_W — Thu, 05 Sep 2024 12:46:35 GMT

Thanks for giving that a try for me @Robinsonboy1.

Did you activate this by going to Settings > Mobile service > Add eSIM, then scan the QR code as indicated on this help page?

Also on the Mobile service screen, does it show that the EE service is active, or is this not showing any data plans?

Peter

Re: iPad Air M2 mobile data issue

Robinsonboy1 — Thu, 05 Sep 2024 18:17:36 GMT

Hi, been on the phone again this morning they told me to visit the store. They will set me up with a physical Sim that will be put in a device so the pin number can be sent to that same to enable me to download anything. I have been a store tonight they couldn’t have been any more unhelpful replaced both SIM cards with a physical SIM told me to go home put the physical Sim in my iPhone as the Wi-Fi in store wasn’t working, I have come home and both Sims still show no service! Really frustrated now.

Re: iPad Air M2 mobile data issue

Christopher_G — Fri, 06 Sep 2024 16:40:54 GMT

Hi @Robinsonboy1

Have you gotten any further with this today? Are any of the SIM cards active?

Chris

Re: iPad Air M2 mobile data issue

Robinsonboy1 — Fri, 06 Sep 2024 17:07:37 GMT

Hi

A really helpful guide last night got one working, she said she had never seen sim history like it there was loads of numbers attached to my line.

One sim coming in post tomorrow to hopefully fix the other one.

Face me a nice £15 per line credit 🙂
Sent from my iPhone

Re: iPad Air M2 mobile data issue

Christopher_G — Fri, 06 Sep 2024 17:14:37 GMT

Glad she was able to get you sorted, @Robinsonboy1. Thanks for letting us know.

Have a great weekend 🙂

Chris

Re: iPad Air M2 mobile data issue

EEVine — Tue, 14 Jan 2025 22:18:55 GMT

Hi I hve purchased the same device and have the same issue. Two Tech support contacts have been useless, 2 hours on the phone and clueless no progress. I have achieved 3 minutes of mobile data since purchase. I am disgusted and cancelling my order and rdeturning the device.

Re: iPad Air M2 mobile data issue

EEVine — Tue, 14 Jan 2025 22:19:25 GMT