topic Re: New Sim unable to make calls in SIM cards & Porting

New Sim unable to make calls

Chillisteak — Thu, 05 Sep 2024 16:54:25 GMT

I recently moved my mobile plan from o2 to EE.

My new sim arrived this week and I was able to text and use data using the interim number, but not call.

My number completed the transfer this morning, and I can still only text and use data and I can't make or receive calls either. After I dial any number, it immediately comes up with a 'call ended' message. I have tried rebooting my phone several times and also trying my sim in another handset, but still have the issue.

As I can't make any calls I can't even call EE to rectify the issue, do they have advisors looking over the community who could get in touch with me via email or text message?

Re: New Sim unable to make calls

bristolian — Thu, 05 Sep 2024 17:14:14 GMT

You can contact EE-CS on 0800 9566000 from any working phone, it doesn't need to be a mobile or an EE phone.

Re: New Sim unable to make calls

Chillisteak — Thu, 05 Sep 2024 17:32:53 GMT

Thanks for the reply, but I have no other phone in the house to contact them from and all their online chat seems able to do is try to sell me more stuff.

Basically I'm screwed right now with no end in sight.

Re: New Sim unable to make calls

Chillisteak — Thu, 05 Sep 2024 17:54:21 GMT

Found out you can call them via Skype, so fingers crossed it'll be resolved shortly.