topic Re: internet not working in SIM cards & Porting

internet not working

megantalbot28 — Thu, 05 Sep 2024 12:14:01 GMT

just got my new sim put it in my phone its letting me call and text but my internet is not working

Chris_B — Thu, 05 Sep 2024 12:24:46 GMT

@megantalbot28 Have you checked the APN settings are correct? Have a look at THIS

megantalbot28 — Thu, 05 Sep 2024 12:44:16 GMT

Hiya

Yes I have tried that it's still not working

Chris_B — Thu, 05 Sep 2024 12:45:54 GMT

@megantalbot28 are you a contract customer or a pay you go customer ? if on PAYG are you using a pack ?

megantalbot28 — Thu, 05 Sep 2024 12:46:53 GMT

I have a sim only contract

FedUpCustomer26 — Wed, 09 Oct 2024 10:21:08 GMT

Direct dial to the Executive Complaints Department.

bristolian — Thu, 05 Sep 2024 13:51:11 GMT

Is this a new SIM in a phone you already had? In other words, has the phone been used for mobile data on EE's network previously?