topic Re: Sim not provisioned in SIM cards & Porting

Sim not provisioned

LollyHDubz — Tue, 03 Sep 2024 10:01:32 GMT

I have an sim card for a phone that hasn't been used for a few months. The number has been reactivated recently but it still says sim not provisioned when I put the sim in my phone. Can you help?

Re: Sim not provisioned

Schockwave — Tue, 03 Sep 2024 13:17:24 GMT

Hello @LollyHDubz ,

How long ago did you reactivate it?

Was it on pay as you go or contract? How many months ago has it not been used before reactivating it?

Re: Sim not provisioned

Rach_H — Tue, 03 Sep 2024 13:24:17 GMT

Hi @LollyHDubz,

Welcome to the Community!

We know how important it is for you to know what is happening with your SIM, so I'd love to help. Have you used this SIM without issue in the past?

Rach

Re: Sim not provisioned

LollyHDubz — Tue, 03 Sep 2024 13:30:54 GMT

Yep, I've been using it since 2022.

Re: Sim not provisioned

Rach_H — Tue, 03 Sep 2024 14:08:02 GMT

When was the last time you used this @LollyHDubz?

Rach

Re: Sim not provisioned

LollyHDubz — Tue, 03 Sep 2024 21:35:54 GMT

Hi I last used it about 6 months ago.

Re: Sim not provisioned

Ali_A — Wed, 04 Sep 2024 09:55:39 GMT

@LollyHDubz
Is this a Pay as you go SIM?

If you haven’t used your phone for any chargeable activity for 179 days (6 months) then your account will go into hibernation and any credit will be removed. After a further 90 days the service will be cancelled.

You can find out more on our Pay as you Go hibernation page

To reinstate your line within the 90 days please call Customer Care on 07953966150. Contact Us

Ali

Re: Sim not provisioned

LollyHDubz — Wed, 04 Sep 2024 10:41:54 GMT

No, it is on a contract.

Re: Sim not provisioned

Ali_A — Wed, 04 Sep 2024 12:54:01 GMT

@LollyHDubz
Are you able to test your SIM card in an alternative handset?
If you still have the same error message, you'll need to contact Customer Care on 08009566000 so they can check the SIM activation has completed correctly and also the correct SIM card being used/activated

Ali