ESIM switch from and old phone to a new phone (android)

macleanac — Tue, 03 Sep 2024 16:05:59 GMT

I had a hell of a time trying to find out how to do this and it seems the ee techs dont even know. took a few phone calls to get the answers. DO NOT DEACTIVATE the sim on the old phone. it will just become unusable once this works.

So heres how i got it to work

go to the EE website via a browser on a latop/desktop pc.

https://ee.co.uk/plans-subscriptions/mobile

in phones and devices section activate esim. follow insturctions untill you get a QR code.

on your new phone go to add esim and scan the QR code. add the sim and then wait 4 hours. (can be 24hrs)

Then go in to ee app on new phone. Manage / check settings / activate my esim/

Follow instructions and then restarts phone.

Started working immediatly.

Why EE dont have this under a FAQ is very odd. Also why you cant do all this in the APP? which is crap BTW.

Re: ESIM switch from and old phone to a new phone (android)

Christopher_G — Wed, 04 Sep 2024 11:23:41 GMT

Hi @macleanac

Thanks for sharing this with the community, I'm sure it will be really helpful for someone else in a similar situation.

I'll feed your comments back to the relevant area within EE to consider.

Chris

topic Re: ESIM switch from and old phone to a new phone (android) in SIM cards & Porting

ESIM switch from and old phone to a new phone (android)

Re: ESIM switch from and old phone to a new phone (android)