topic Re: SIM card in SIM cards & Porting

SIM card

Ttugay — Sun, 01 Sep 2024 18:15:51 GMT

I bought a sim card from Sainbury's. I tried to activate it but it didn't work. You can't easily access any transactions on your website. When I call 150, it's very hard to connect and as a result, the card wasn't activated. When I called 150, I bought a package for 10 pounds and they deducted it from my card but I still couldn't make a call. I went to the store and they didn't help me there either. I called customer service again and said I only wanted to buy a package. It asked for some of my information and the process took a long time, so I gave up using this sim card. I got a new sim card last week even though I said I didn't want it. I told the person I talked to that I didn't want it. I don't understand why they did something I didn't want. I DON'T WANT IT. I demand that whatever is necessary be done to reverse this transaction.

Re: SIM card

XRaySpeX — Sun, 01 Sep 2024 18:27:31 GMT

How much did you pay Sainbury's for that SIM?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: SIM card

Ttugay — Mon, 02 Sep 2024 19:27:07 GMT

I don't want the card. I only paid 0.99. I won't use it, I've never seen a worse operator.

Re: SIM card

Ali_A — Tue, 03 Sep 2024 11:53:34 GMT

Hi @Ttugay

Welcome to the EE Community

Is the new SIM card which you received in the post a replacement for the existing SIM card with the same number, or does it have a new number?

If you don't use a Pay as you go SIM/line it will automatically expire after a fixed period.

Ali

Re: SIM card

Ttugay — Tue, 03 Sep 2024 20:43:45 GMT

It's a new line but I don't know if it's a disposable sim card or not, how can I find out? I can't reach anyone when I call, they don't answer the phone. Thank you in advance

Re: SIM card

Ali_A — Wed, 04 Sep 2024 11:14:46 GMT

@Ttugay
When you received the new SIM card it would say pay as you go or there would have been a letter with details of the monthly plan.

Ali

Re: SIM card

XRaySpeX — Wed, 04 Sep 2024 14:20:21 GMT

@Ali_A : As it was purchased from Sainsbury's for 99p it must be PAYG requiring top-up before it can be used.