topic Re: EE New PAYG SIM not working since porting to old number in SIM cards & Porting

EE New PAYG SIM not working since porting to old number

franda — Fri, 30 Aug 2024 17:37:40 GMT

Hi so i recently got a new pay as you go sim for my phone, It was working on the new number when I first installed it but since port to my old number with my PAC code it is no longer working. I cant phone EE nor can I use someone else's phone currently. Can one of the staff please help me fix this please, thanks.

Re: EE New PAYG SIM not working since porting to old number

Chris_S — Sat, 31 Aug 2024 07:45:36 GMT

Hi @franda Thanks for getting in touch with us here in the Community.

I'm concerned to hear that your sim isn't working now that you've ported over to us.

Is your sim with your previous network still working with your mobile number?

Chris S

Re: EE New PAYG SIM not working since porting to old number

franda — Sat, 31 Aug 2024 13:38:30 GMT

thanks for getting back to me, and no not anymore I was originally with PlusNet mobile on EE but they since shut down their business, which is why I switched.

Re: EE New PAYG SIM not working since porting to old number

Christopher_G — Sun, 01 Sep 2024 08:26:34 GMT

Hi @franda

Are you using the EE SIM in a new device, or is it the one you had with your previous provider? Do you have another phone that you could try putting the SIM card in, to see if it works?

Chris

Re: EE New PAYG SIM not working since porting to old number

franda — Mon, 02 Sep 2024 01:01:15 GMT

No its the same phone. I don't unfortunately, however I don't think its my phone that's the problem, my old sim worked fine, and this one did as well for a few days until my number ported. Can you please check if my number was properly ported if I give you the necessary information?

Re: EE New PAYG SIM not working since porting to old number

franda — Mon, 02 Sep 2024 14:39:27 GMT

Hi, I've just tested it on a friends phone, not working on theirs either.

Re: EE New PAYG SIM not working since porting to old number

Ali_A — Tue, 03 Sep 2024 07:39:28 GMT

@franda

Do you have signal showing on your new EE SIM at all?

We don't have account access here at the community.

You'd need to call our Customer service team on 08009566000 from any other phone, or if you don't have access to another phone you can pop into any EE store where a guide will be able to check the SIM for you.
You can find your nearest EE store at EE Store Finder

Ali