topic Re: Help! Transferring from BT to EE in SIM cards & Porting

Help! Transferring from BT to EE

LB4291 — Fri, 30 Aug 2024 14:11:24 GMT

Please can someone help. Do I need a pac code to keep my number if I’m transferring from BT to EE?

I'm transferring my sim only mobile account for myself and my 3 kids. 4 SIM cards have arrived but only 3 PAC codes. I didn’t worry too much about that because the sales lady who sorted the transfer (I was upgrading my BT broadband at the same time) said I wouldn’t need to do anything with the PAC codes.

i did my daughters phone first as hers is the least disastrous to lose. Put in the new SIM card and it did ask for a PAC code. I put it in and eventually I got it working (it took ages and I called EE, was told I’d put the wrong SIM card in the phone - how am I meant to know which is which when 4 identical sims with no instructions or labelling of any kind ?! Anyway sorted now) I then did my two sons’ with mixed results as again guessed incorrectly which sim was for which phone.
Now just mine is left to do and I’m panicking because I don’t have a pac code and am not sure if I need one or not. Meanwhile my old sim has stopped working so I can’t call or text BT or EE. Please can someone help?
thanks

Re: Help! Transferring from BT to EE

XRaySpeX — Fri, 30 Aug 2024 15:15:50 GMT

Yes, you need a PAC for each no. to transfer between networks.

Re: Help! Transferring from BT to EE

Rach_H — Fri, 30 Aug 2024 16:41:00 GMT

Hi @LB4291,

Welcome to the Community!

@XRaySpeX is correct, you will need a PAC to transfer your number between networks. If you give us a call on one of the lines where the number transfer has completed then the team should be able to get this sorted for you.

Rach

Re: Help! Transferring from BT to EE

LB4291 — Fri, 30 Aug 2024 17:11:45 GMT

Thanks for the replies guys.
it turns out I didn’t need a PAC code after all. I called 150 from my daughter’s phone earlier and the guy said it looked like the transfer was already in progress, so I put the new sim in and it worked straight away. Who knew 🤷‍♀️

Can’t fault EE but it would have saved me a lot of time and stress if BT had actually told me what I needed to do in the first place… 😊