topic Number not transferred in SIM cards & Porting

Number not transferred

steveb1976 — Fri, 30 Aug 2024 06:31:35 GMT

i just joined EE from giffgaff..

when i signed up online,, i asked tro have my giffgaff number ported .. i gave ee the pac code.. and

my sim arrived today... but with a different pre installled number on the sim..

and i cant see on the ee app or site where to change it.. or why it was not changed

Re: Number not transferred

Katie_B — Thu, 29 Aug 2024 16:14:58 GMT

Hello @steveb1976.

Thanks for coming here.

Your SIM will arrive with a temporary number which you can use untill your number port completes.

When you give us your PAC while signing up, your number should transfer to us the day after you register your EE SIM.

If you pop your SIM into your device before 17:30pm your number port should complete at some point tomorrow.

Katie

Re: Number not transferred

bristolian — Thu, 29 Aug 2024 17:51:26 GMT

@Katie_B wrote:

Hello @steveb1976.

Thanks for coming here.

Your SIM will arrive with a temporary number which you can use untill your number port completes.

When you give us your PAC while signing up, your number should transfer to us the working day after you register your EE SIM.

If you pop your SIM into your device before 17:30pm your number port should complete at some point tomorrow.

Katie

Sorry to post a correction, but it's an important one. As per my bold, porting is done on working days only.

Re: Number not transferred

Katie_B — Thu, 29 Aug 2024 18:21:38 GMT

Thank you @bristolian.

I absolutely agree that is important for the user to know.

Katie 🙂