topic Number Porting problems in SIM cards & Porting

Number Porting problems

damo_67 — Wed, 28 Aug 2024 11:04:27 GMT

I requested my number be ported over from O2 to EE, I got a text from O2 this morning to say they were doing this today and my phone stopped working almost immediately after that. The EE eSim that I already had installed in my phone was working using a temporary number before this happened but now it's not working at all, no data, no calls/texts and now my O2 one has been cut off too to port number to EE - I have no way of contacting EE - this is pretty terrible start. Why do you not have an online chat function to help customers?

Does an eSim need to be activated again or something after the number has been changed/ported over?

Re: Number Porting problems

Peter_W — Wed, 28 Aug 2024 14:32:47 GMT

Hey there @damo_67.

Thanks for stopping by the EE Community!

Your existing eSIM should still be all good to go after a number port has completed.

We recommend it can take up to 24 hours for a port to fully complete, but I imagine it's especially tough if you've already lost service on your previous network SIM.

Whilst it'll seem really simple, have you tried restarting your phone since this switched?

Peter

Re: Number Porting problems

bristolian — Wed, 28 Aug 2024 19:00:24 GMT

@damo_67 wrote:

have no way of contacting EE

EE CS can be contacted on 07953 966150 from any working phone. It doesn't need to be an EE one, or a mobile.