topic Re: SIM card problem in SIM cards & Porting

SIM card problem

Dundee21 — Mon, 26 Aug 2024 19:26:24 GMT

I think my SIM card has been disabled as I cant make or receive calls or text. Am waiting for a replacent card but have no way of contacting or receiving texts/phonecalls and there has been dodgy activity from an unknown phone which seemingly has access to my email account. Am worried as Idont have a clue about what EE is doing about this with no contact from them????

Re: SIM card problem

Northerner — Mon, 26 Aug 2024 19:29:20 GMT

Hi @Dundee21

You can only have one card active on your account. If you have ordered a other card then your original SIM is deactivated.

I would suggest setting up two stage authentication on your email using an authentication app (Google) rather than mobile number.

Thanks

Re: SIM card problem

Dundee21 — Mon, 26 Aug 2024 20:16:30 GMT

Cheers mate! Though the two stage authentication was where all the problems started or came to light with the second stage phone number verification?

Re: SIM card problem

XRaySpeX — Mon, 26 Aug 2024 22:24:44 GMT

@Dundee21 : Are you on contract or PAYG?