topic Re: Keep old number form not working in SIM cards & Porting

Keep old number form not working

Caritas75 — Thu, 22 Aug 2024 15:40:46 GMT

I have been trying to transfer my 02 number to my New EE number using the form but i keep getting an error message on EE number saying "Please make sure you enter the right phone number. It must start with 07" i know it is correct as i made this account using it

Re: Keep old number form not working

Schockwave — Thu, 22 Aug 2024 16:01:39 GMT

Helllo @Caritas75 ,

Welcome to the community,

Did you get a PAC code from 02 to give to EE to transfer your number? This would then be automatically done and once you get the SIM card from EE and put it in your phone once the transfer has completed, then your number should be transferred.

Re: Keep old number form not working

Ali_A — Thu, 22 Aug 2024 18:12:14 GMT

Hi @Caritas75

Welcome to the EE and the Community

If the form is presenting an error message when entering your details, please call our Customer Care team on 150 from your EE line, or 08009566000 from any other phone, with your PAC code to hand where a guide can check and process your Port in request manually for you.

Ali