topic Re: How do I order a new sim card but keep the same number? in SIM cards & Porting

How do I order a new sim card but keep the same number?

bingbong63 — Mon, 09 Oct 2023 19:45:46 GMT

Hi, Im looking to order a new SIM card (micro-SIM) that will fit into a newer smartphone but I want to keep the current phone number. The problem is I have an older bigger SIM card in this current phone and it wont fit into a new smartphone I bought.
I would also like to know (if possible) how to transfer contacts from an old phone (non smartphone) to a new smartphone - the contacts are currently saved to an older bigger SIM card.

Re: How do I order a new sim card but keep the same number?

XRaySpeX — Mon, 09 Oct 2023 22:31:24 GMT

Take new phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: How do I order a new sim card but keep the same number?

Sajjad1279 — Mon, 08 Jul 2024 20:24:35 GMT

Hello I lost my old sim

Re: How do I order a new sim card but keep the same number?

Katie_B — Tue, 09 Jul 2024 06:09:55 GMT

Good morning @Sajjad1279.

Welcome to the EE Community.

Please report your SIM lost by calling 07953 966 250 from any landline or provider.

Our customer care team can also help with ordering a replacement SIM.

Alternatively, please visit your local EE Store with photo ID.

Katie

Re: How do I order a new sim card but keep the same number?

Ayaana123 — Wed, 14 Aug 2024 20:26:28 GMT

Hi I need news sim I lost my SIM card I keep same number *********** my home Address is *************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: How do I order a new sim card but keep the same number?

XRaySpeX — Wed, 14 Aug 2024 20:06:09 GMT

@Ayaana123 : URGENT: Obscure your mobile no. & postal addy from this public site. You wanna be scammed?

0684... seems a funny no. for a mobile.

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: How do I order a new sim card but keep the same number?

Rach_H — Thu, 15 Aug 2024 07:08:57 GMT

Hi @Ayaana123

Thanks for updating your post and removing your details 🙂

@XRaySpeX is correct. If you give us a call we can get a SIM sent out, or you can pop into your local EE store with some photo ID, and they will be able to replace your SIM for you. You can find more information about replacing your SIM HERE.

Rach