topic Re: I got a sim only plan, asked for my number to transfer and it has not. in SIM cards & Porting

I got a sim only plan, asked for my number to transfer and it has not.

K7L3 — Sat, 10 Aug 2024 11:51:01 GMT

On the order it asked for my PAC code, i entered it and when i received the EE sim i waited 24hrs+ and im still on the EE number.

I have restarted the device mutiple times to recheck.

Is there a way i can request a number transfer on the website? i can't find it if it is.

Re: I got a sim only plan, asked for my number to transfer and it has not.

K7L3 — Sat, 10 Aug 2024 11:57:56 GMT

I found the form to do the number swap but it's not accepting my PAC code...

Screenshots:

Re: I got a sim only plan, asked for my number to transfer and it has not.

Leanne_T — Sat, 10 Aug 2024 14:09:04 GMT

Hi @K7L3

Welcome to our community.

I'm sorry you are having trouble transferring your number.

Have you made a call or sent a text from the EE SIM yet?

Number transfers only go through on working days, when did you actually receive the SIM?

Thanks

Leanne 🙂

Re: I got a sim only plan, asked for my number to transfer and it has not.

bristolian — Sat, 10 Aug 2024 14:40:36 GMT

The 24hour timeline often cited is misleading.

Port-ins are usually set for the following working day after activation of your SIM, or submission of PAC

Re: I got a sim only plan, asked for my number to transfer and it has not.

K7L3 — Sat, 10 Aug 2024 17:34:24 GMT

Have you made a call or sent a text from the EE SIM yet?

Yes, I've sent an SMS but can't seem to send an RCS message.

when did you actually receive the SIM?

I put the sim in my phone on Thursday 08.

Re: I got a sim only plan, asked for my number to transfer and it has not.

Ali_A — Sun, 11 Aug 2024 07:55:39 GMT

Hi @K7L3 welcome to EE and the Community

Looking at the screenshot- are is that PAC form from your previous network page/App?

Can you try submitting your PAC code on out online form at How do I transfer my number to EE?

Ali

Re: I got a sim only plan, asked for my number to transfer and it has not.

K7L3 — Mon, 12 Aug 2024 09:16:17 GMT

Hello, yes I have already tried that and the form was not accepting my PAC from Vodafone as a valid one.

I have tried to do that again this morning and now it is telling me my EE number is not correct, I have copies it directly from my phone's about info.

I have typed it out manually as well, it's not a typo issue.

Re: I got a sim only plan, asked for my number to transfer and it has not.

K7L3 — Mon, 12 Aug 2024 09:34:11 GMT

Ok I took out my Vodafone SIM from my phones second SIM slot and called myself using a friend's phone and it appears my number has switched over today.

I've got a second number I need to confirm

(My wife's switched from Vodafone to EE also)

But it appears everything is working. I was being impatient or it took longer than normal but either way it's working.

Thanks for the responses.

Cheers.

Re: I got a sim only plan, asked for my number to transfer and it has not.

Linzi_H — Mon, 12 Aug 2024 11:41:54 GMT

Thanks for letting us know that everything is working @K7L3 😊

Linzi