topic Re: Hi in SIM cards & Porting

Hi

Nessa87 — Thu, 04 Jan 2024 09:11:52 GMT

I have lost my sim card

Re: Hi

Leanne_T — Thu, 04 Jan 2024 09:31:42 GMT

Thanks for coming to the community.

To report the SIM card as lost, please call us on 07953 966 250, our mobile guides will block the SIM card and send you a replacement with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne

Re: Hi

Dionthomas04 — Wed, 10 Jan 2024 00:14:30 GMT

Re: Hi

Christopher_G — Wed, 10 Jan 2024 07:37:37 GMT

Hi @Dionthomas04

Is there anything we can help you with?

Chris

Re: Hi

BiH123 — Thu, 01 Aug 2024 13:00:47 GMT

How I can live chat with EE

Re: Hi

Linzi_H — Thu, 01 Aug 2024 13:16:56 GMT

Hi @BiH123

Thanks for coming to the community! 😊

If you have a Pay Monthly mobile contract you can chat with us through the EE app. Just head to the Help section, and message us.

Linzi

Re: Hi

BiH123 — Thu, 01 Aug 2024 14:58:09 GMT

Hi, I was try but you don't have option for chat. Please can you send me screenshot or to show me where is chat option for messages. Thanks

Re: Hi

Linzi_H — Thu, 01 Aug 2024 15:07:28 GMT

Hi @BiH123

I don't have the option to send a screenshot I'm afraid. As soon as you go into the app and go to the "Help" section it should show for all Pay Monthly mobile customers.

Are you using the most up to date version of the app?

Are you the account holder and have full access?

Linzi

Re: Hi

BiH123 — Thu, 01 Aug 2024 15:28:58 GMT

Hi,

I am account holder. I would prefer private chat to explain you more. I already explain tehnical support. I need explain you and you will better understand why I need live chat v

Thanks

Re: Hi

Rach_H — Thu, 01 Aug 2024 16:26:09 GMT

Hi @BiH123,

I've popped you through a Private Message. Could you let me know a little more about what's happening?

Rach