topic Re: How do I order a replacement sim card without making a phone call? in SIM cards & Porting

How do I order a replacement sim card without making a phone call?

peterg1803 — Thu, 29 Feb 2024 15:53:50 GMT

Hi EE community

EE keeps sending me messages saying that my current phone [Samsung Galaxy J3 (2016 ] won't cope with the decommissioning of EE's 3G network + the battery has started to drain very quickly.

So, time for a new phone and I am thinking of probably a Nokia CO2 which means a nano sim card instead of the micro that I got from EE.

Can't find anything on the EE website that tells me how to go about asking for a replacement with all roads recommending that I ring up.

However, my speech is poor [I have dysphagia], so I would much rather communicate by email or online.

The other option is to write to EE but the website asks for my name, address, contract number and phone number - can't find my contract number either on the MyEE part of the website or in my emails.

Any suggests, please?

Thanks, Peter

Re: How do I order a replacement sim card without making a phone call?

XRaySpeX — Thu, 29 Feb 2024 16:14:49 GMT

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: How do I order a replacement sim card without making a phone call?

bristolian — Thu, 29 Feb 2024 16:30:55 GMT

Any non-4G phone will use the 2G network for voice calls & texts, a 4G/VoLTE device is evidently preferable

Re: How do I order a replacement sim card without making a phone call?

peterg1803 — Fri, 01 Mar 2024 14:56:04 GMT

Thanks to both XRaySpeX and bristolian.

On the basis of bristolian's answer, given that it appears that my phone which used for "dumb" things will work for the time being, and mysteriously the battery held up well last night so the urgency of replacement has moved away.

May be just the shock of taking the back off the phone, removing the battery just to check that the SIM card was actually the size that I thought it was and then putting everything back together

However, I also now have a link for when I do actually need to ask EE for a replacement SIM without needing to either ring or go into an EE shop.

Thanks guys/guyesses whoever you might be! P

Re: How do I order a replacement sim card without making a phone call?

XRaySpeX — Fri, 01 Mar 2024 15:03:41 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: How do I order a replacement sim card without making a phone call?

Max12well — Wed, 31 Jul 2024 18:40:08 GMT

I need micro sim to replace my old sim

Re: How do I order a replacement sim card without making a phone call?

bristolian — Wed, 31 Jul 2024 18:48:34 GMT

@Max12well wrote:

I need micro sim to replace my old sim

Look at the post in this thread, by Xrayspex, from 29th Feb @ 4.14pm

That contains the instructions you need.

Re: How do I order a replacement sim card without making a phone call?

Michael_D — Thu, 01 Aug 2024 08:03:56 GMT

Hi @Max12well.

You can find all of the information on ordering a replacement SIM at How Do I Swap My SIM or Get a New SIM?

If you don't want to wait for one to arrive in the post, and have an EE Store nearby, you can pop in with photo ID and they can register a new SIM with your number for you.

Michael

Re: How do I order a replacement sim card without making a phone call?

Will021 — Thu, 31 Jul 2025 19:01:57 GMT

Hi I am looking at a replacement too. Will a replacement sim carry over my remaining credit from the old one when I activate it?

Re: How do I order a replacement sim card without making a phone call?

XRaySpeX — Thu, 31 Jul 2025 19:11:31 GMT

@Will021 : Yes, as long as you order a replacement SIM, not just a new SIM - "& credit if applicable"

Re: How do I order a replacement sim card without making a phone call?

Will021 — Thu, 31 Jul 2025 19:31:01 GMT

Sweet. Many thanks.

Re: How do I order a replacement sim card without making a phone call?

CherryBerry33 — Tue, 08 Sep 2026 14:09:06 GMT

Will this work for a pay as you go SIM card to be swapped from a Micro to a Nano? I spoke to someone in an EE shop yesterday who said it was only if you have a monthly contract, and not PAYG. Anyone know?

Re: How do I order a replacement sim card without making a phone call?

XRaySpeX — Tue, 08 Sep 2026 14:38:20 GMT

Yes, @CherryBerry33 , this applies equally to PAYG. But can't you push-out a Nano-SIM size from your existing SIM?

Re: How do I order a replacement sim card without making a phone call?

CherryBerry33 — Tue, 08 Sep 2026 15:40:34 GMT

Thanks, that's what I'm wondering - it's my 83 year old mum I'm asking for and I can't see her SIM card as she's 200 miles away! I asked her last night to measure it and she said it's about half an inch by a quarter of an inch, which didn't really help. She didn't particularly understand what I meant when I asked if it looked like it could be pushed out. I'll try and get a family member where she is to take a photo of it for me to save me having a 3 hour drive...