topic Re: Just moved to EE in SIM cards & Porting

Just moved to EE

woldsweather — Mon, 29 Jul 2024 09:40:06 GMT

have just moved 2 mobile phones to EE. Today is the first day the old numbers have been ported over.

I have used my phone several times this morning and it works fine.

If I phone my wife I get the message Welcome to Voicemail the person you are calling is not available. Her phone is switched on.

If I try and use her phone it says not registered on the network. If I try and register on the network it says unable to register oin the network.

Help would be greatly appreciated.

Re: Just moved to EE

bristolian — Mon, 29 Jul 2024 09:52:50 GMT

Were your numbers ported in on Friday 26th? Or are they being ported in today, Monday 29th?

If Friday, have you received notification of port-in success? Contact CS either way - they have access to your individual account.

If today, hold fire - split service is entirely to be expected on port-in day and usually resolves by late-afternoon/early-evening.

Re: Just moved to EE

woldsweather — Mon, 29 Jul 2024 09:54:52 GMT

They were done today I would say. I havent received notificatio from EE.

Whats CS?

Re: Just moved to EE

woldsweather — Mon, 29 Jul 2024 10:05:11 GMT

Today I think. No notification received. Whats CS?

Just tried again and I can phone her no and she can phone mine but no signal.

No data/internet.

Re: Just moved to EE

bristolian — Mon, 29 Jul 2024 10:06:58 GMT

FYI you have a short-time after posting to "edit" your posts.

It would be highly unusual for a port-in to complete by 11am. CS = Customer Services.

Re: Just moved to EE

woldsweather — Mon, 29 Jul 2024 10:48:20 GMT

How do I contact CS?

Re: Just moved to EE

Schockwave — Mon, 29 Jul 2024 10:51:54 GMT

@woldsweather , you can ring customer service by pressing 150 on your phone or by using another phone or the free number in my signature using something like Skype.

Re: Just moved to EE

woldsweather — Mon, 29 Jul 2024 19:09:06 GMT

Have now received notification that the transfer has gone through. Have switched my wifes phone off and on but still no datas/internet.

Wilkl have to ring them tomorrow.

Re: Just moved to EE

Katie_B — Tue, 30 Jul 2024 10:13:02 GMT

Good morning @woldsweather 😊

With any port, we recommend it can take up until midnight of the port date for this to fully complete.

Have you had a chance to check her phone this morning?

Katie

Re: Just moved to EE

woldsweather — Tue, 30 Jul 2024 10:24:12 GMT

Yes still no data/internet.

Re: Just moved to EE

Katie_B — Tue, 30 Jul 2024 10:27:57 GMT

Thanks for checking that, and I'm disappointed to hear that this still isn't working @woldsweather.

I'd recommend getting in touch with our technical team so they can take a look into this further.

You can find all the details you need on how to get in touch with them HERE.

Katie

Re: Just moved to EE

woldsweather — Tue, 30 Jul 2024 11:00:12 GMT

Great I dial 150 and want to tak to someone ? Press 1. Will I get to tlk to someone/ NO I get a text with a link which of course doesnt work as there is no internet.

Re: Just moved to EE

Schockwave — Tue, 30 Jul 2024 11:01:19 GMT

@woldsweather , dial 150 and then press 2 instead, that should get you to someone.

Re: Just moved to EE

woldsweather — Tue, 30 Jul 2024 11:04:51 GMT

I rang 150 anmd they sent me a link which send me back to call 150. How do I get to speak to someone?

Re: Just moved to EE

Schockwave — Tue, 30 Jul 2024 11:12:23 GMT

@woldsweather , did you ring 150 and press 2? You should get a human being on the phone.

Re: Just moved to EE

woldsweather — Tue, 30 Jul 2024 11:13:31 GMT

Yes and I just got sent a link with "everything I need to know". I need a HUMAN BEING!

Re: Just moved to EE

Katie_B — Tue, 30 Jul 2024 11:40:39 GMT

Hi @woldsweather.

When calling 150 and selecting option 2 are you then taken to the automated menu?

Katie

Re: Just moved to EE

woldsweather — Tue, 30 Jul 2024 13:29:44 GMT

Yes. Need to talk to someone press 2 and I'll send you a text which you cant open because you don't have internet access.

Re: Just moved to EE

Katie_B — Tue, 30 Jul 2024 13:43:20 GMT

I have just tested this @woldsweather.

Please try calling 0800 956 6000.

Katie

Re: Just moved to EE

woldsweather — Tue, 30 Jul 2024 14:00:54 GMT

I havent rung that yet as I hvae got through to EE in the meantime. She tells me that because the pohone is Android 9 you womn't get internet/data.

Is that right????