topic Re: Physical to eSIM in SIM cards & Porting

Physical to eSIM

Rky — Sun, 28 Jul 2024 15:44:09 GMT

I have placed order from EE for physical to eSIM conversion and downloaded it in iPhone but generally other eSIMs are 2-5 minutes for activation but this eSIM is showing activating since last one hour

Re: Physical to eSIM

Rky — Sun, 28 Jul 2024 16:10:39 GMT

Just called 150 from physical SIM and customer supported mentioned that it takes 24 hours

Re: Physical to eSIM

Northerner — Sun, 28 Jul 2024 16:13:38 GMT

Hi @Rky

Are you on PAYG or pay monthly contract.

Are you in the UK.

It looks like the conversation has not worked. @Chris_B might have a view.

Thanks

Re: Physical to eSIM

Rky — Sun, 28 Jul 2024 16:30:12 GMT

Got this error

Then called 150 from physical SIM, he told me to delete this and download new from EE app, I did the same over the call but it also got failed.

Then he placed eSIM QR code order for me which will get delivered to my home in next 2 days and he also waived off 1.50£ for delivery as this is EE technical glitch.

Re: Physical to eSIM

Rky — Sun, 28 Jul 2024 16:30:40 GMT

PAYM, UK

Re: Physical to eSIM

Chris_B — Sun, 28 Jul 2024 21:13:23 GMT

@Rky You don’t need to order an eSim to change from a sim to an eSIM you can just swap this on the device directly. It even has in blue wording CONVERT TO ESIM in the device> settings mobile data. , just press that and it converts the sim directly to the eSIM on the device.

On your iPhone, go to Settings > Mobile Data.
Tap Convert to eSIM. If you can't see Convert to eSIM, your network provider doesn't support this option. ...
Tap Convert Mobile Data Plan.
Tap Convert to eSIM.
Wait for your eSIM to activate. ...
Remove the physical SIM from your iPhone.

Re: Physical to eSIM

Rky — Sun, 28 Jul 2024 21:28:32 GMT

I tried this, thank you but same error. Let’s wait for delivery as looks like this is technical glitch. I liked the above steps, will try other operators sim to convert as other sim also has ‘Convert to eSIM’ button