topic Re: Porting Question in SIM cards & Porting

Porting Question

theboyandy — Fri, 26 Jul 2024 16:21:33 GMT

I got this email from EE yesterday at 9am after requesting my old number moves to their new sim. I have that sim. I am struggling to understand the 2 pieces of contradictory information.

"On the day you will get two text messages:

Firstly, we'll let you know the transfer has begun. When you get this message, please insert your new SIM.
You'll get a second message confirming the transfer has happened."

however I am now reading on the forum that you need to insert the new EE sim straight away to start the porting operation.

I have kept my old sim (from another provider) as the email stated, is this wrong?. Its now nearly 2 working days after that initial email and i've heard nothing - do I need to put the EE sim in and ignore what the email said?

Thanks in advance

Re: Porting Question

bristolian — Fri, 26 Jul 2024 16:43:44 GMT

Common understanding on this forum, is that the PAC is submitted when your temporary number is first activated - which is done by inserting your new SIM into a phone and connecting to EE's network.

The port-in should be the working day after that is done, assuming it's before approx 4pm on a working weekday. Add an extra working day otherwise.

I would interpret your two quotes as referring to a porting-date being set, port being started on-the-day, and port being completed.

Re: Porting Question

theboyandy — Fri, 26 Jul 2024 16:55:11 GMT

Hi, thanks for responding, by the sounds of it I definitely have to put the EE sim in now and take the incumbent sim out - and just wait. The email from EE (to me) suggested I keep my old sim in (three) and wait until they tell me to put the EE sim in. Oh well, got confused - but thanks for the help!

Re: Porting Question

XRaySpeX — Fri, 26 Jul 2024 17:02:06 GMT

No, you follow what it says. It tells you to "insert your new SIM". That means the new 1 you got from EE. While you've got your old SIM (from another provider) in the port to EE cannot possibly start.

Re: Porting Question

theboyandy — Fri, 26 Jul 2024 17:05:03 GMT

Thats what I thought, but the line:

Firstly, we'll let you know the transfer has begun. When you get this message, please insert your new SIM.

suggests do nothing until they let me know the transfer is starting - as far as I can see I have had no message from EE telling me the process has started, even though the email was from 9am yesterday.

Re: Porting Question

XRaySpeX — Fri, 26 Jul 2024 20:28:20 GMT

OIC! I didn't realise you hadn't already received the 1st promised text.

Anyway, the rule is that porting can only start once you have inserted your EE SIM & connected to the network.