topic Re: Sim has not arrived in SIM cards & Porting

Sim has not arrived

pfhoult — Sun, 21 Jul 2024 03:06:14 GMT

I ordered a new sim on 16-07-2024 it said it would arrive in 2 days it has still not arrived my my home address. As I am travelling I cannot contact EE. How can I get my new sim

Thanks Paul

Re: Sim has not arrived

James_B — Sun, 21 Jul 2024 08:49:32 GMT

Welcome to the EE Community, @pfhoult 🙂

Please allow 2-5 working days for delivery of your SIM card.

Thanks

James

Re: Sim has not arrived

pfhoult — Fri, 26 Jul 2024 07:21:48 GMT

Hi James

It is now 7 working days and no sign of my Sim Card.

Regards
Paul

Re: Sim has not arrived

James_B — Fri, 26 Jul 2024 07:38:54 GMT

Hi @pfhoult,

I'm sorry to hear your SIM card hasn't arrived yet.

Our Customer Care Team will be happy to check the status of your order if you get in touch.

If you're an existing pay monthly customer, you can also chat online via the help tab in the EE app.

James