topic Re: Network not available in SIM cards & Porting

Re: Network not available

mrsgriff0902 — Wed, 24 Jul 2024 11:05:40 GMT

I just bought the samsung Zflip6 ad transferred all my data across from the samsung ultra S23, I have now sold the samsung Ultra.

The issue I am facing is my zflip keeps saying is "not registered on network", what have i done wrong and how do i rectify it.

I didn't have an actual sim but an e-sim.

EE is asking me to call them, but with no network I can't, can anyone assist pretty please?

Katie_B — Wed, 24 Jul 2024 13:32:31 GMT

Did you transfer your e-SIM from your old device?

Did a physical SIM come with your new device?

Katie

mrsgriff0902 — Wed, 24 Jul 2024 13:41:39 GMT

Hello,

No sim came wih th phone and to be honest I was too exciteto play with the phone that I omitted to check if i transferred it or not.

Katie_B — Wed, 24 Jul 2024 13:45:30 GMT

Thanks for getting back to me @mrsgriff0902.

In this case I would recommend a replacement SIM.

Do you have a local store nearby? you can visit an EE Store with photo ID and receive a replacement there and then.

Katie