topic Re: network issue in SIM cards & Porting

network issue

thesomu — Sat, 20 Jul 2024 18:59:19 GMT

recently I ported from smarty to ee and took 24 months contract with ee. after successful porting I am unable to receive call and messages from anyone, but I can call and text .

ive tried to reset network setting and ee done many times but no use.

its been 4 days since ive ported into ee, if I want to change the operator they are charging 255 pounds because of contract.

I ve contacted to ee customer service more than 8 times but no use they are just creating case with id.

what's the solution?

Re: network issue

Schockwave — Sat, 20 Jul 2024 20:44:56 GMT

Hello @thesomu ,

Welcome to the community,

Can you check that your number is showing the correct number to your contacts?

Re: network issue

thesomu — Sun, 21 Jul 2024 07:05:06 GMT

Yes it’s correct

I can receive calls and messages from (EE SIM USERS) and unable to get call from different operators

I scheduled 10 min call with ee customer service they are also unable to connect with me.

help me please @Schockwave

Re: network issue

bristolian — Sun, 21 Jul 2024 08:15:14 GMT

All your symptoms - especially the inability to receive calls & texts from off-net - point at a problem with your porting data.

If you have contacted EE CS and they are escalating this, that's the recommended course of action and I'd recommend you follow up with them. Ensure you keep doing so, until they rectify this - they have processes to do so.