topic Re: Worst sim providers on this earth in SIM cards & Porting

Worst sim providers on this earth

Aabdow — Fri, 19 Jul 2024 18:28:57 GMT

I have had no service since Monday and useless costumer service keeps telling me to go into the store and the stores keep telling me to call them. I never want to join EE again and I hope every single one of you rot in hell for leaving me w no service or anything for a bloodclart week

Re: Worst sim providers on this earth

Chris_B — Fri, 19 Jul 2024 18:37:01 GMT

@Aabdow Are you only contract or PAYG ? Does your device show a signal? Or does it report something else like No sim ?

Re: Worst sim providers on this earth

Aabdow — Fri, 19 Jul 2024 18:57:48 GMT

Contract and it shows no signal whatsoever 😭it’s been like this since Monday

Re: Worst sim providers on this earth

Chris_B — Fri, 19 Jul 2024 20:18:17 GMT

@Aabdow Have a look at THIS and click the check service status tab.
if there’s a network issue in your area it should show or you can report it.

What device is it ? Can you try your sim in a different device or a different sim in your device?

Re: Worst sim providers on this earth

Aabdow — Fri, 19 Jul 2024 20:47:20 GMT

It’s an iPhone 12 but according to the phone line costumer service there’s a fraud warning but the in store helpers are saying there aren’t any it’s so annoying 😭 imma try a diff store tmw I tried 2 different ones in my whole city (London )

Re: Worst sim providers on this earth

Chris_B — Sat, 20 Jul 2024 05:56:33 GMT

@Aabdow So the store didn’t contact customer services to resolve this. Sounds like you got fobbed off

Re: Worst sim providers on this earth

bristolian — Sat, 20 Jul 2024 09:34:59 GMT

I'd tend away from a network issue if you've not had coverage across a wider area for an extended period of time, as you suggest.

A 2-way SIM-swap between your phone & a working phone, is the way to go here.

Re: Worst sim providers on this earth

Aabdow — Sat, 20 Jul 2024 09:49:58 GMT

Exactly!! I was like can’t you call them and talk to them and the lady she seemed new and was shadowing someone and that person left and the supervisor took a smoke break and aired her the whole time. I was so **bleep**ed I just left 😭I’m gonna try a different store and hope they ain’t as bad as the other one

Re: Worst sim providers on this earth

Schockwave — Sat, 20 Jul 2024 10:57:56 GMT

@Aabdow , do you have another phone to try your SIM card in, or someone else have a phone where you can do a sim swap to see if that makes any difference and to rule out whether there is a fault with either your phone or SIM card?

Re: Worst sim providers on this earth

Aabdow — Sat, 20 Jul 2024 11:13:16 GMT

Yes I’ve tried it all it still doesn’t work in another phone idk what to do I just went to another store and asked them to call costumer service and they straight up said they can’t . I’m on the verge of killing myself istg

Re: Worst sim providers on this earth

Schockwave — Sat, 20 Jul 2024 11:16:45 GMT

@Aabdow , it looks like your SIM card needs replacing, which you can either do by ordering one or by going into an EE store with photo ID.

Re: Worst sim providers on this earth

James_B — Sat, 20 Jul 2024 11:54:18 GMT

I've sent you a private message, @Aabdow

Please check your community inbox and get back to me when you can.

James