topic Porting Number Over Weekend in SIM cards & Porting

Porting Number Over Weekend

JoRo1948 — Fri, 19 Jul 2024 12:12:32 GMT

I received my EE SIM card on Friday and completed the procedure to port my current mobile number using the automated text system. The transfer of the number will complete by 6pm of Monday.

I want to use my mobile over the weekend and so will replace the old SIM card until this fails, indicating the transfer has taken place. I will then insert the EE card which should use my current number.

I feel sure I have followed this procedure with other networks. Does EE do anything differently from that which I have described?

Re: Porting Number Over Weekend

Chris_B — Fri, 19 Jul 2024 12:15:40 GMT

@JoRo1948 You can do exactly what you’ve said.

Re: Porting Number Over Weekend

XRaySpeX — Fri, 19 Jul 2024 12:43:52 GMT

Porting will not commence until you insert your EE SIM & activate it. It will then take within 1 working day.

Re: Porting Number Over Weekend

bristolian — Fri, 19 Jul 2024 15:06:59 GMT

@JoRo1948 wrote:

Does EE do anything differently from that which I have described?

Number porting, by nature, is a cross-industry process.

EE historically have more CS support on weekends to resolve internal issues, but otherwise the process requires all operators to work the same way.

Re: Porting Number Over Weekend

JoRo1948 — Mon, 22 Jul 2024 10:35:18 GMT

Thank you for your reply and also to @XRaySpeX and @bristolian .

I asked the original question because when I ordered my SIM I was asked to supply the PAC and the mobile number I wanted to port. I assumed this was to fast-track the process. When the new SIM arrived the following day, I registered it. However, there was no mention of previously supplying this information. I then resorted to the website but the PAC wasn't recognised. I called the Helpline and opted to use text messages to port the number. The PAC was accepted and I was informed the transfer would be completed by 6pm on the following Monday.

I am pleased to report all went well and the transfer occurred at 9.45am. Even the text messages and voice mail worked right away. I've found when transferring numbers previously that it can often take several hours before these services catch up with the telephony.

I am somewhat mystified why EE should ask for the PAC and mobile number when ordering a SIM if they are not going to take advantage of having this information upon registration.

Anyway, so far, so good. The unlimited data SIM appears to be a good deal.