topic Re: Change SIM order in SIM cards & Porting

Change SIM order

katiegarrod78 — Wed, 17 Jul 2024 14:24:24 GMT

HI I've just ordered a new SIM only deal [transfer from Sky] but I have selected the wrong one - I needed the 25GB/month not the unlimited

I phoned up & was advised to text return to 150 but this message fails to send, please can someone help?

Thanks

Katie

Re: Change SIM order

lone — Wed, 17 Jul 2024 14:28:15 GMT

Hi @katiegarrod78,

Sending messages to 150 is only available from EE SIMs. I would advise waiting for the SIM to arrive and then attempting the method that the guide over the phone suggested.

If you are still having issues getting your SIM returned, contact 150 via call from your EE SIM and provide your details and the situation. I am sure one of the guides in the contact centre will be able to help.

Re: Change SIM order

katiegarrod78 — Wed, 17 Jul 2024 14:39:31 GMT

thanks so much is there any way of changing it before its dispatched?

Re: Change SIM order

Christopher_G — Wed, 17 Jul 2024 15:44:05 GMT

Hi @katiegarrod78

Welcome to the community.

If you speak with our Mobile Care team, they will be able to check the order and try to amend.

Chris