topic Re: Sim not recognised. Can’t make calls in SIM cards & Porting

Sim not recognised. Can’t make calls

Gill93 — Mon, 15 Jul 2024 23:18:39 GMT

I have a new SIM card which I’ve had in phone now for a month. (Samsung J2] I had to Change fm Plusnet who were closing down mobile services and they suggested EE. I had no probs with Plusnet SIM at all.

As i dont make many calls and have been able to send and receive messages, Whatsapp Etc I wasn’t concerned. However today I needed to call doctors and my phone says ‘emergency calls only, no Sim’. I’ve Done all the things advised.taken out Sim put back in Etc, nothing!. I'm elderly and a bit hard of hearing also not great with tech. But can’t get help from EE online. Can’t call them Or message as phone won’t let me make calls as it comes up saying ‘Not registered on Network’. any help or advice welcome. Tx

P.s. I have BT WiFi and that is switched on on phone.

Re: Sim not recognised. Can’t make calls

Katie_B — Tue, 16 Jul 2024 06:18:00 GMT

Good morning @Gill93.

Welcome to the EE Community.

Have you ever been able to receive calls?

Did you port your number over from EE?

Are you pay as you go or pay monthly?

Speak soon,

Katie

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 10:07:12 GMT

Yes I think so as I had an unknown number come up last week.,I don’t get
many calls a Im Partly deaf and do more texting. But I get text messages
fine. Even EE who texted me to inform me they're taking next months payment
via DD. I can use WhatsApp too etc.,and Facebook. It’s just calls.
I used the code number given by Plusnet (sorry forget term) to transfer fm
them to EE.
And I’m SIM only,,ie pay monthly by DD
TX
--
Sent from Gmail Mobile

Re: Sim not recognised. Can’t make calls

Katie_B — Tue, 16 Jul 2024 10:39:07 GMT

Thanks for getting back to us, all the information provided is super helpful @Gill93.

This could be a problem with your number port from PlusNet to EE, I'd recommend getting in touch with technical care who can help further.

You can call using the Relay UK Service by putting 18001 before this number 07953 966 150.

Katie

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 12:14:52 GMT

I must replied to,you and got this!!

Re: Sim not recognised. Can’t make calls

Katie_B — Tue, 16 Jul 2024 12:20:11 GMT

Hi @Gill93.

Do you have access to the EE app or live near a local EE Store?

Katie

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 12:26:12 GMT

No., can’t use apps on this device as it’s old iPad. And I’m elderly and
housebound. I'm really fed up now as their CS is rubbish.,im going to have
to find a new provider. Can’t even call the doctors office who dont have
email contact. --
Sent from Gmail Mobile

Re: Sim not recognised. Can’t make calls

Katie_B — Tue, 16 Jul 2024 12:42:31 GMT

Hi @Gill93.

I have sent you a private message for more details.

Katie

Re: Sim not recognised. Can’t make calls

XRaySpeX — Tue, 16 Jul 2024 15:47:15 GMT

You can't just email reply to an email you got from the Community. You either click on a link in it or better still come here & post directly on this site.

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 15:56:45 GMT

Yes I realise that now. So,I have done that. but I’m no further ahead. I’ve already pointed out when I try to make a call I get Not registered on network. So I cannot make a call. Nor send a message even.

Re: Sim not recognised. Can’t make calls

XRaySpeX — Tue, 16 Jul 2024 16:07:51 GMT

This user discussion group can only advise you, not fix bugs in EE systems. For that you need to discuss with CS.

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 16:48:06 GMT

Yes I get that, But I cannot get Help from Customer Service at EE. I just get sent around In ever decreasing circles.. there doesn’t seem to be any common sense just links fm one to another that dont help nor work.

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 17:26:32 GMT

Hi.,I give up. Can you please send me on here a PAC code. I cannot do it the normal,way, Ie Text As i. Unable to send texts in this situation .tx

Re: Sim not recognised. Can’t make calls

XRaySpeX — Tue, 16 Jul 2024 17:46:16 GMT

Likewise this user discussion group can't send out PACs.

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 17:51:46 GMT

Ok. So does anyone on here know how to get a PAC if I cannot send texts or make calls.ie. Get a PAC online?

Re: Sim not recognised. Can’t make calls

XRaySpeX — Tue, 16 Jul 2024 17:54:31 GMT

Yes, phone CS for 1.

Re: Sim not recognised. Can’t make calls

Gill93 — Tue, 16 Jul 2024 18:06:58 GMT

I cannot phone call anyone as I mentioned as my phone won’t let me make calls or send texts.

Re: Sim not recognised. Can’t make calls

Jackytav100 — Tue, 16 Jul 2024 23:15:18 GMT

Same here ! Good start eh ?

Re: Sim not recognised. Can’t make calls

James_B — Wed, 17 Jul 2024 07:11:36 GMT

Hi @Gill93,

I'm sorry to hear you haven't been able to resolve this issue yet.

Do you have access to a landline or another phone you could use to call Customer Care on 07953 966 150?

To view our Communication Support services, please see Communication support | Accessibility support | EE.

James

Re: Sim not recognised. Can’t make calls

Gill93 — Wed, 17 Jul 2024 09:33:01 GMT

No as stated before I do not